Shipping policy

Shipping Policy

Last updated: 21.01.2026

Thank you for shopping with us. Below you’ll find everything you need to know about how and when your order will be shipped.

Order Processing Time

All orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding bank holidays).

Please note:

  • Processing time is separate from delivery time.

  • Orders are not dispatched on weekends or bank holidays.

  • During busy periods (such as sales or product launches), dispatch times may be slightly longer. If this happens, we will notify you.

Shipping & Delivery

Shipping options, costs, and estimated delivery times are shown at checkout before you place your order.

Estimated delivery times begin after dispatch and may vary depending on:

  • Your location

  • The shipping method selected

  • Courier delays beyond our control

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Delivery address

  • Shipping method

  • Order size and weight

No additional shipping charges will be added after checkout.

 International Orders

If we ship internationally:

  • Customers are responsible for any customs duties, import taxes, or handling fees charged by their country.

  • These charges are not included in the item price or shipping cost.

  • We are not responsible for delays caused by customs authorities.

Incorrect Addresses

Please ensure your shipping address is correct when placing your order.

We cannot be held responsible for:

  • Orders delayed or lost due to incorrect or incomplete addresses

  • Orders returned to us because of address errors

If an order is returned, additional shipping fees may apply to resend it.

 Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at rootibouti@gmail.com within 14 days of the expected delivery date.

Where a parcel is confirmed as lost by the courier, we will offer a replacement or refund in line with your statutory rights.

Consumer Rights (UK)

Under the Consumer Rights Act 2015, customers are entitled to receive goods within a reasonable time.

This shipping policy does not affect your statutory consumer rights.

 Contact Information

If you have any questions about shipping, please contact us:

Email: rootibouti@gmail.com
We aim to respond within 1–2 business days.